TERMS OF SERVICE

Terms of Service – Stroke My Hair

Last updated: 4 May 2026

1. About Us

These Terms of Service apply to the website and products of Stroke My Hair (“we”, “us”, “our”). We sell pre-wash hair oil products within the United Kingdom.

By using our website or purchasing from us, you agree to these terms.

2. Eligibility

You must be at least 18 years old or have permission from a parent/guardian to use this website and place orders.

3. Products

We aim to ensure all product descriptions, images, and prices are accurate. However:

  • Colours and packaging may vary slightly
  • Results from using our hair oil may differ between individuals
  • Our products are cosmetic, not medical treatments

4. Health & Safety Disclaimer

Our products are for external use only.

You should:

  • Perform a patch test before full use
  • Discontinue use if irritation occurs
  • Consult a healthcare professional if you have known allergies or scalp conditions

We are not liable for adverse reactions where instructions have not been followed.

5. Orders

Wen placing an order:

  • You agree all information provided is accurate
  • Orders are subject to acceptance and availability
  • We reserve the right to cancel or refuse any order

You will receive an order confirmation via email.

6. Pricing & Payment

All prices are listed in GBP (£) and include VAT where applicable.

We reserve the right to:

  • Change prices at any time
  • Correct pricing errors

Payment must be made in full before dispatch.

7. Shipping & Delivery

We aim to dispatch orders promptly, but delivery times are estimates only.

We are not responsible for delays caused by:

  • Courier issues
  • Incorrect delivery details provided

Risk passes to you once the product is delivered.

8. Returns & Refunds

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it.

However, due to hygiene reasons, we cannot accept returns of opened or used hair products unless they are faulty.

To request a return:

  • Contact us at: [Insert Email]
  • Items must be unused and in original packaging

Refunds will be processed within 14 days of receiving returned goods.

9. Faulty or Damaged Goods

If your product arrives damaged or faulty, please contact us within 48 hours with:

  • Photos of the issue
  • Your order number

You are entitled to a replacement or refund under the Consumer Rights Act 2015.

10. Intellectual Property

All content on this website (including branding, logos, text, and images) is owned by Stroke My Hair and may not be copied or used without permission.

11. Limitation of Liability

To the fullest extent permitted by UK law:

  • We are not liable for indirect or consequential losses
  • Our total liability shall not exceed the value of the order

Nothing in these terms limits your statutory rights.

12. Privacy

Your personal data is handled in accordance with our Privacy Policy.

13. Changes to Terms

We may update these Terms of Service at any time. Continued use of our website means you accept any changes.

14. Governing Law

These terms are governed by the laws of England and Wales.

15. Contact Us

If you have any questions, please contact us at:

Email: help@strokemyhair.co.uk

Business Name: Stroke My Hair